Article
SIG Spotlight: Patient Experience
June 3, 2024
Length of stay, work-relative value units, hospital-acquired infections. There is no shortage of metrics—and their accompanying acronyms—that silo, summarize, and study whether hospitalists are...
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Hospitalists address patient experience during the pandemic
September 3, 2021
“A lot of the care hospitalists provide involves touch, sitting down and looking at the patient eye to eye, on the same level.” says Dr. Minesh Patel.
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Focus on patient experience to cut readmission rates
November 2, 2018
Key issues might not be captured in standard postdischarge surveys.
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Hospital-level care coordination strategies and the patient experience
October 2, 2018
Does patient experience correlate with specific hospital care coordination and transition strategies, and if so, which strategies most strongly correlate with higher patient experience scores?
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A patient portal for the inpatient experience
June 15, 2018
Portals help more patients engage with care outside the hospital, but inside they are still uncommon.
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Communication tools improve patient experience and satisfaction
August 24, 2017
In a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships.
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Everything We Say and Do: Hospitalists are leaders in designing inpatient experience
- Diane Sliwka, MD;
- Patrick Kneeland, MD;
- Rob Hoffman, MD
April 24, 2017
Three hospitalist leaders describe their approach to leading the design of the inpatient experience.
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Everything We Say & Do: What PFACs reveal about patient experience
March 9, 2017
Patient and Family Advisory Councils provide a tool for understanding the patient perspective.
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Name Recognition, Personalization Key to Patient Experience
February 23, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.
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Defining Patient Experience: ‘Everything We Say and Do’
- Mark A. Rudolph, MD, SFHM
January 26, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.