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News
Parental Perceptions of Nighttime Communication Are Strong Predictors of Patient Experience
December 23, 2015
Clinical question: How does parental perception of overnight pediatric inpatient care affect the overall patient experience?
Background: Restrictions on resident duty hours have become progressively more stringent as attention to the effects of resident fatigue on patient safety has increased.
News
Find Answers, Share Stories at SHM’s New Patient Experience Community
October 29, 2015
Have you had successes with improving the patient experience at your hospital? Or have you had a challenge or question? SHM’s new Patient Experience community on HMX is a great way to find answers and share your stories.
News
Hospitalists’ Role in Improving Patient Experience: A Baldridge Winner’s Perspective
- Chip Caldwell;
- James Partin, MD;
- Jayne Pope, MBA, RN
September 9, 2015
How Texas-based Hill Country Memorial achieved top-level patient experience performance by engaging physicians, using consumer input
News
Rise of the Chief Patient Experience Officer
September 8, 2015
Since the Cleveland Clinic hired its first CXO in 2007, more than 60 medical institutions have followed suit
News
Case Studies in Improving Patient Care – “Missing the Beat on Patient Experience”
April 10, 2015
Presenter: Elizabeth Harry, MD Summation: Dr. Harry structured her talk on Jonathan Sweller’s theory of Cognitive Load.
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Audio
LISTEN NOW: SHM Launches a Patient Experience Committee
February 9, 2015
SHM has a new committee – the patient experience committee. Dr. Burke Kealey, current SHM President and associate medical director for hospital specialties at Health Partners in St.
News
Cut Costs, Improve Quality and Patient Experience
December 2, 2014
“Now that’s a fire!”
—Eddie Murphy
This is the final column in my five-part series tracing the history of the hospitalist movement and the factors that propelled it into becoming the fastest growing medical specialty in history and the mainstay of American medicine that it has become.
In the
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News
Focus on Patient Experience Strengthens Hospital Medicine Movement
October 15, 2014
Monitoring, improving patient experiences gains importance as hospitalists target quality initiatives
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News
Empathy Can Help Hospitalists Improve Patient Experience, Outcomes
July 1, 2013
An empathetic approach to inpatient care can boost satisfaction scores
News
Cleveland Clinic Builds Urgency around Patient Experiences
April 26, 2012
Efforts to create a greater sense of urgency over patient satisfaction within the hospitalist service at the Cleveland Clinic using an eight-step model for changing organizational culture were outlined in an abstract presented at HM11.