So, how does this apply to hospitalists? Many of the items on the list are an easy fix and don't cost a thing. Here are a few areas hospitalist can impact:
- I want to sleep. For example: are there standing overnight test orders that could be provided during the day?
- Reduce noise outside my room, particularly at night. How can hospitalists contribute to reducing hallway and nursing station noise?
- Knock before entering. It's a sign of respect to knock before entering the patient's room. Sitting down while talking to the patient and introducing yourself are also key.
- Keep me (and my family) updated. Are you always updating the patient and family about the plan of care and if things change?
- I want to be a part of my care. Do you always use language patients (and families) can easily understand? How do you ensure patients (and families) understand the plan of care?
- Be professional, always. No matter where you are in the hospital, patients and families are watching you closely. Ask yourself, "How I perceive you is often how I perceive the hospital and care that I am receiving."
What else can you do to improve the patient's experience in your hospital? TH