Mark A. Rudolph, MD, SFHM
Everything We Say and Do: Discussing advance care planning
March 31, 2017
Every health care encounter is an opportunity to better identify and document patients’ wishes for their care.
Defining Patient Experience: ‘Everything We Say and Do’
January 26, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.