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News
Patient Satisfaction Critical to Hospital Value-Based Purchasing Program
- Christopher Guadagnino, PhD
October 1, 2012
Although patients' happiness is hard to gauge, 30% of the federal program's financial incentive is based upon how well hospitals score on patient satisfaction surveys
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Opinion
Win Whitcomb: Hospital Readmissions Penalties Start Now
- Winthrop Whitcomb, MD, MHM
October 1, 2012
Hospitals must meet October 1st deadline for complying with the Center for Medicare & Medicaid Services' Hospital Readmission Reduction Program or risk financial penalties
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News
Managing the Customer Care Experience in Hospital Care
- Larry Wellikson, MD, SFHM
October 1, 2012
What healthcare can learn from Jiffy Lube and Cheesecake Factory
News
Local Solutions Spark Readmission Reductions
August 29, 2012
Pass the "coaching baton" across care settings, care transition program co-chair says
News
Prevention of Intravascular, Catheter-Related Infections
- Jeffrey M. Rohde, MD;
- Sarah E. Hartley, MD
August 29, 2012
Each year in the ICU alone, 80,000 catheter-related bloodstream infections (CRBSIs) occur.
News
Is ‘Meaningful Use’ Safe?
- Christopher Guadagnino, PhD
August 29, 2012
Despite CMS praise, clinicians are wary of health IT shortcomings
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Opinion
Win Whitcomb: Inflexible, Big-Box EHRs Endanger the QI Movement
- Winthrop Whitcomb, MD, MHM
August 29, 2012
The challenges current EHRs present to QI efforts and what features EHRs need to incorporate to better serve the needs of patients and clinicians
News
Teach Back Communication Strategy Helps Healthcare Providers Help Their Patients
August 29, 2012
Teach back is a strategy in which providers ask patients to repeat, in their own words, what they have just learned about their medical condition, treatments, and self-care
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News
Shaun Frost: High-Value Healthcare
August 29, 2012
Applying accountability principles to improve our care-delivery system
News
Enhanced Provider-Patient Communication Improves Discharge Process
August 28, 2012
Teach-back can help effectively communicate the key teaching points hospitalized patients and their caregivers should take home