Amber Moore, MD, MPH
Everything We Say & Do: What PFACs reveal about patient experience
March 9, 2017
Patient and Family Advisory Councils provide a tool for understanding the patient perspective.
Clarifying the Roles of Hospitalist and PCP
May 31, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.