News
Hospitalists Should Endorse Their Team Members
November 29, 2016
Patients should feel assured about who is caring for them
News
Use Whiteboards to Enhance Patient-Provider Communication
November 1, 2016
Hospitals are confusing places—this basic tool can help simplify things
News
How to Better Connect with Patients
October 5, 2016
This brief mindfulness exercise can enhance your sense of empathy
News
Using Brochures, Business Cards to Make Personal Connection with Patients
September 4, 2016
One of the major concerns expressed by patients is the time spent with them by their provider
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News
Tips for Communicating with Empathy
July 28, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.
News
Use the Teach-Back Method to Confirm Patient Understanding
June 16, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.
News
Clarifying the Roles of Hospitalist and PCP
May 31, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.
News
Engaging Your Patients in Decision-Making Processes Yields Better Outcomes
April 26, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.
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News
‘Everything We Say and Do’: Soliciting Goals from Our Patients and Their Families
March 23, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.
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News
Name Recognition, Personalization Key to Patient Experience
February 23, 2016
Editor’s note: “Everything We Say and Do” is an informational series developed by SHM’s Patient Experience Committee to provide readers with thoughtful and actionable communication tactics that have great potential to positively impact patients’ experience of care.
