John Nelson: Fixing Complaints Between Primary-Care Physicians, Hospitalists Not Always Easy

The hospitalist should have the final say regarding whether a patient is appropriate for direct admission, or whether it is best to stop in the ED first.

In the course of my work with hospitalist practices around the country, I end up speaking with a lot of primary-care physicians (PCPs) who refer patients to hospitalists. I nearly always hear the same three frustrations or complaints from them:

  1. “I’m not reliably notified when my patient is admitted or discharged.”
  2. “The hospitalists too often make unnecessary or unhelpful changes in patients’ chronic medicines, because they either never get an accurate home medicine list to begin with, or too liberally adjust chronic therapy that should be left to me.”
  3. “I wish the hospitalists were more open to directly admitting some patients from my office, to save the patient the stress and expenses of an unnecessary stop in the ED.”

I’ve listed them in ascending order of what I think is difficulty to fix. The first of these can be difficult but not impossible to fix, while the last one—direct admissions—is really tricky to “fix” to the satisfaction of both hospitalists and most PCPs.

Direct Admissions and HM Reluctance

When explaining why they resist direct admissions, most hospitalists raise concerns that I too share. They typically begin with an anecdote, often from years ago, of a patient the PCP described as stable, but was in extremis when arriving to the floor bed and required emergent transfer to the ICU. In fact, I suspect this has happened at least once or twice to nearly every hospitalist. Much to the frustration of PCPs, hospital leaders, and some patients, this concern has led a number of HM groups to adopt a policy of never accepting direct admissions. They insist that all patients are seen first in the ED, which typically means that the ED physician, rather than the hospitalist, is the first doctor the patient encounters at the hospital.

Other reasons cited for reluctance or refusal to accept direct admissions include the longer time required to get test results like blood work or chest X-rays when ordered from the floor versus the ED. And because the patient’s precise time of arrival can’t be known, it is tricky for some groups to determine in advance which hospitalist will be seeing the patient, resulting in a complicated handoff.

Some PCPs, especially those who have practiced for decades, might be remembering the rationale and process for admitting patients years ago and inappropriately request direct admission for a patient who might not even need the hospital. But while it seems clear this happens occasionally, hospitalists could have a bias, leading them to feel like it is a much more common problem than it really is.

Leave a Reply

Your email address will not be published. Required fields are marked *